Update - Please note we are continuing the process of transferring transactional mail delivery to globaltillmail.com and anticipate completion across all GlobalTill points of distribution (PODs) by the end of day on September 14th.
Sep 13, 2022 - 15:55 MDT
Sep 13, 2022 - 15:55 MDT
Monitoring - We wanted to let you know that we’ve recently become aware of phishing activity involving one or more GlobalTill domains.
Please remember that GlobalTill, including our support and development teams, will never ask you for any account passwords or other personal information via e-mail. GlobalTill will also never ask you to change payment details without an announcement being posted in the GT Backend.
Although these attacks originate from outside of the GlobalTill network perimeter and your GlobalTill data remains secure, it is a good reminder to be vigilant with respect to e-mails you may receive from GlobalTill or your other service providers.
We understand that many of you rely on GlobalTill's outbound e-mail systems to send automated reporting to your staff members, and when sending purchase orders to vendors. We wanted to let you know that out of an abundance of caution, we will be cutting over our transactional mail systems to our backup domain on a permanent basis, globaltillmail.com. Our corporate staff will always email you from the domain ops.globaltill.com and going forward we will announce any changes to this policy via the GT Backend.
What does this mean for you?
You may need to alert your vendors and/or staff members about this change if they receive transactional email from the GlobalTill platform in the event that these messages are diverted to their SPAM folder.
What is a phishing attack?
A phishing attack is a scam and an effort to steal your personal or company information. Phishing attacks typically come in the form of fraudulent email messages that appear to have come from a legitimate source, such as your POS provider or bank. Phishing emails will usually direct to a spoofed website or trick the receiver into divulging sensitive information like account passwords, credit card information, etc.
These attacks are often designed to appear urgent and panic recipients so that they take immediate action before verifying the legitimacy of the claim made. For example, a phishing email may claim the receiver will lose their account if they do not reset their password immediately through a provided link. Such claims are always indicative of a phishing scam as responsible companies and organizations would never take these actions via email.
If you receive a phishing email, it does not mean your account was hacked or a GlobalTill system was compromised. Email addresses are publicly available across many different websites and services, including GlobalTill and/or your company. All a phisher needs is your email address, and they can send you a fraudulent or misleading email. Education and awareness are the keys to protecting yourself and your businesses's private information. These e-mails are typically marked by your e-mail client as potentially being from an untrusted source, but we've seen instances where improper staff training and/or mail client configuration can result in mail that does not get marked appropriately.
We appreciate your attention to this matter, and if you have any further questions please don't hesitate to reach out to support@ops.globaltill.com.
GlobalTill Support Team
Sep 12, 2022 - 19:18 MDT
Please remember that GlobalTill, including our support and development teams, will never ask you for any account passwords or other personal information via e-mail. GlobalTill will also never ask you to change payment details without an announcement being posted in the GT Backend.
Although these attacks originate from outside of the GlobalTill network perimeter and your GlobalTill data remains secure, it is a good reminder to be vigilant with respect to e-mails you may receive from GlobalTill or your other service providers.
We understand that many of you rely on GlobalTill's outbound e-mail systems to send automated reporting to your staff members, and when sending purchase orders to vendors. We wanted to let you know that out of an abundance of caution, we will be cutting over our transactional mail systems to our backup domain on a permanent basis, globaltillmail.com. Our corporate staff will always email you from the domain ops.globaltill.com and going forward we will announce any changes to this policy via the GT Backend.
What does this mean for you?
You may need to alert your vendors and/or staff members about this change if they receive transactional email from the GlobalTill platform in the event that these messages are diverted to their SPAM folder.
What is a phishing attack?
A phishing attack is a scam and an effort to steal your personal or company information. Phishing attacks typically come in the form of fraudulent email messages that appear to have come from a legitimate source, such as your POS provider or bank. Phishing emails will usually direct to a spoofed website or trick the receiver into divulging sensitive information like account passwords, credit card information, etc.
These attacks are often designed to appear urgent and panic recipients so that they take immediate action before verifying the legitimacy of the claim made. For example, a phishing email may claim the receiver will lose their account if they do not reset their password immediately through a provided link. Such claims are always indicative of a phishing scam as responsible companies and organizations would never take these actions via email.
If you receive a phishing email, it does not mean your account was hacked or a GlobalTill system was compromised. Email addresses are publicly available across many different websites and services, including GlobalTill and/or your company. All a phisher needs is your email address, and they can send you a fraudulent or misleading email. Education and awareness are the keys to protecting yourself and your businesses's private information. These e-mails are typically marked by your e-mail client as potentially being from an untrusted source, but we've seen instances where improper staff training and/or mail client configuration can result in mail that does not get marked appropriately.
We appreciate your attention to this matter, and if you have any further questions please don't hesitate to reach out to support@ops.globaltill.com.
GlobalTill Support Team
Sep 12, 2022 - 19:18 MDT
Main Application (Backoffice)
?
Operational
Background Processing
?
Operational
API
Operational
Caching Subsystem (AWS)
Operational
Load Balancing Subsystem (AWS)
Operational
Database Subsystem (AWS)
Operational
LaunchDarkly Server-side streaming API
Operational
Jira Service Management Service Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.