All Systems Operational
Main Application (Backoffice) ? Operational
90 days ago
100.0 % uptime
Today
Background Processing ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Caching Subsystem (AWS) Operational
Load Balancing Subsystem (AWS) Operational
Database Subsystem (AWS) Operational
LaunchDarkly Server-side streaming API Operational
Jira Service Management Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 9, 2022

No incidents reported today.

Aug 8, 2022
Resolved - This has been fully resolved. If you are still experiencing issues please reach out to your designated support contact. A follow up message will be posted in the near future once we have further information to share. We sincerely apologize for any inconvenience caused.
Aug 8, 19:57 MDT
Monitoring - Our team has implemented a fix and we are happy to report that error rates have subsided significantly. We are continuing to monitor and will post an additional update within 1 hour.
Aug 8, 17:17 MDT
Identified - The issue has been identified and a fix is being implemented. We appreciate your patience.

Users may experience the GT Backend slower than normal, and background processing tasks such a reports may take longer to generate until fully recovered.

We recommend you avoid refreshing your POS stations during this time as it may take longer than usual for product information to be downloaded.

Aug 8, 16:30 MDT
Update - We’re currently investigating reports of a potential service interruption with the GT Backend. We apologize for any inconvenience and will post another update as soon as we learn more.
Aug 8, 16:04 MDT
Investigating - We're experiencing an elevated level of API and backend errors and are currently looking into the issue.
Aug 8, 15:16 MDT
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022

No incidents reported.

Jul 26, 2022

No incidents reported.