This has been fully resolved. If you are still experiencing issues please reach out to your designated support contact. A follow up message will be posted in the near future once we have further information to share. We sincerely apologize for any inconvenience caused.
Aug 8, 19:57 MDT
Our team has implemented a fix and we are happy to report that error rates have subsided significantly. We are continuing to monitor and will post an additional update within 1 hour.
Aug 8, 17:17 MDT
The issue has been identified and a fix is being implemented. We appreciate your patience.
Users may experience the GT Backend slower than normal, and background processing tasks such a reports may take longer to generate until fully recovered.
We recommend you avoid refreshing your POS stations during this time as it may take longer than usual for product information to be downloaded.
Aug 8, 16:30 MDT
We’re currently investigating reports of a potential service interruption with the GT Backend. We apologize for any inconvenience and will post another update as soon as we learn more.
Aug 8, 16:04 MDT
We're experiencing an elevated level of API and backend errors and are currently looking into the issue.
Aug 8, 15:16 MDT